1. About Mayfair Removal
Mayfair Removal provides professional removal, transportation, delivery and storage services throughout the UK. Our services include Car Transport, eBay Delivery, Furniture & Appliance Delivery, Gumtree Delivery, Heavy & Large Item Delivery, Home Removals, Motorcycle Transport, Office Removals, Parcel Delivery, Piano Delivery, Removals & Storage, Specialist & Antiques Delivery and Student Removals. All services are intended for locations within the United Kingdom only.
2. Get a Quote
Customers can request a quotation through our Get a Quote form or by contacting Mayfair Removal directly.
Customers may need to provide collection and delivery addresses, item type and quantity, approximate size and
weight, access information, parking information, preferred date and time, loading requirements and specialist
handling requirements. Quotes are based on the information provided and may change if the requirements change.
3. Hourly Rates
Mayfair Removal offers flexible hourly pricing depending on the van, day and loading requirements. Current rates are: Small Van — £40/hr weekday customer loading, £45/hr weekend customer loading, £40/hr weekday 1 man loading and £60/hr weekend 2 men loading. Medium Van — £45/hr, £45/hr, £40/hr and £60/hr respectively. Large
Van — £50/hr, £45/hr, £40/hr and £60/hr respectively. Luton Van — £50/hr, £45/hr, £40/hr and £60/hr respectively. Additional time may be charged where circumstances make a service take longer than estimated.
4. Booking Confirmation
A booking is confirmed only when Mayfair Removal has accepted the booking and the required payment or other
agreed booking requirements have been completed. Submitting a Get a Quote form does not automatically create
a confirmed booking.
5. Payment Terms
Unless otherwise agreed, Mayfair Removal operates a 50% payment on collection and 50% payment on delivery
arrangement. The first 50% is payable when the item, parcel or goods are collected. The remaining 50% is payable
after delivery has been completed. A different written payment arrangement will take precedence where agreed.
6. Customer Responsibilities
Customers must provide accurate and complete information and disclose circumstances that may affect collection
or delivery, including stairs, lifts, narrow access, difficult parking, restricted entrances, long carrying distances,
heavy or oversized items, fragile or specialist items and building restrictions. Inaccurate information may result in additional charges, delays or inability to complete the service safely.
7. Collection & Delivery Addresses
Customers must provide accurate collection and delivery addresses and ensure reasonable access. Incorrect
information, restricted access or parking problems may result in additional waiting or service charges.
8. Parking & Access
Customers are responsible for suitable access and parking where reasonably possible. Required permits, parking
arrangements, building permissions or access slots should be arranged before the service. Delays caused by
access or parking problems may affect service time and charges.
9. Loading & Unloading
Items must be ready at the agreed time unless loading or packing is included in the booking. Where customer
loading has been agreed, the customer is responsible for assisting as agreed. Mayfair Removal may refuse an
item presenting an unreasonable safety risk.
10. Items Being Transported
Customers must provide accurate information about item type, quantity, dimensions, weight, condition, fragility and
handling requirements. Additional items may result in additional charges and depend on available capacity, time
and safety conditions.
11. Fragile & Valuable Items
Customers should disclose fragile, valuable, antique or specialist items before booking. Specialist & Antiques
Delivery, Piano Delivery and other delicate goods may require additional equipment, staff or handling, which may
affect the quotation.
12. Packing of Goods
Unless specifically agreed, customers are responsible for properly packing and securing items before collection.
Mayfair Removal may refuse items whose condition or packaging makes transportation unsafe.
13. Prohibited & Unsafe Items
Customers must not request transportation of illegal, dangerous or prohibited goods, including illegal substances,
explosives, highly hazardous materials, unlawful weapons or other goods that cannot legally or safely be
transported. Mayfair Removal may refuse unsafe or unsuitable items.
14. Home Removals
For Home Removals, customers should have belongings ready at the agreed time unless packing or preparation is
included. Accurate information about floors, stairs, lifts, parking and access must be provided.
15. Office Removals
For Office Removals, customers must provide accurate information about the items and access restrictions.
Required loading bays, lifts or access slots should be arranged before the removal.
16. Piano Delivery
Pianos are specialist and heavy items and may require additional handling and equipment. Customers must
provide accurate information about the piano and access routes. Actual conditions differing significantly from
supplied information may require reassessment.
17. Car & Motorcycle Transport
For Car Transport and Motorcycle Transport, customers must provide accurate vehicle information, including condition and whether it can be driven or moved. Mechanical, physical or access issues should be disclosed before transport.
18. eBay & Gumtree Deliveries
Mayfair Removal provides delivery services for items bought or sold through platforms such as eBay and Gumtree.
Customers must ensure items are ready and available for collection and provide accurate details. Mayfair Removal
is responsible for the agreed transportation service but not disputes between buyers and sellers about ownership,
condition or payment.
19. Parcel Delivery
For Parcel Delivery, customers must ensure parcels are appropriately packaged and clearly identifiable and
provide accurate collection and delivery information. Unusually large, heavy, fragile or special-handling parcels must be disclosed.
20. Heavy & Large Item Delivery
Customers must provide accurate dimensions, approximate weight and access information. Additional equipment, staff or a larger vehicle may be required. Mayfair Removal may refuse transportation where safe handling is not possible.
21. Specialist & Antiques Delivery
Specialist and antique items may require additional care or handling. Customers must provide accurate information
about the item and its condition before collection. Additional requirements may affect the quotation.
22. Student Removals
Mayfair Removal provides Student Removal services within the UK. Students should provide accurate information
about belongings, collection and delivery locations and access arrangements. Additional items or difficult access may affect time and price.
23. Removals & Storage
Where storage is included in an agreed service, the customer will be informed of applicable storage arrangements
and charges. Storage availability, duration and charges depend on the service agreed.
24. Delays
Mayfair Removal will make reasonable efforts to meet agreed or estimated timeframes. Delays may occur due to traffic, road closures, weather, accidents, breakdowns, parking, access problems, previous bookings or other circumstances beyond reasonable control.
25. Cancellation & Changes
Customers should contact Mayfair Removal as soon as possible to cancel or change a booking. Changes to dates,
addresses, vehicle requirements, items or service requirements may affect the quotation. Cancellation and refund arrangements will depend on the agreed booking terms and applicable law.
26. Damage & Existing Condition
Customers should disclose existing damage, defects or weaknesses before transportation. Where possible, item condition may be checked or recorded before collection. Damage claims should be reported as soon as reasonably possible with relevant details and evidence where available.
27. Liability
Mayfair Removal will provide services with reasonable care and skill. To the extent permitted by applicable UK law,
Mayfair Removal will not be responsible for loss or damage resulting from circumstances outside reasonable
control, inaccurate customer information, inadequate customer packaging, inherent defects or circumstances that
could not reasonably have been prevented. Nothing excludes or limits liability where unlawful.
28. Customer Property
Customers are responsible for ensuring that items presented for transportation are legally owned or lawfully
possessed and suitable for transportation. Mayfair Removal does not accept responsibility for ownership, sale, purchase or possession disputes between customers, buyers, sellers or third parties.
29. Website Information
We aim to keep website information accurate and up to date. Service descriptions, estimated times and prices may
change. A specific quotation or booking confirmation will take precedence over general website information where
applicable.
30. Privacy
Mayfair Removal collects and uses personal information in accordance with its Privacy Policy. Information provided
through the website, Get a Quote forms, telephone, email or other communication channels may be used to
respond to enquiries, provide quotations, arrange bookings and deliver services.
31. UK-Only Services
Mayfair Removal provides removal, transportation, delivery and storage services within the United Kingdom only. Our services are not intended for international transportation or deliveries outside the UK.
32. Changes to These Terms & Conditions
Mayfair Removal may update these Terms & Conditions to reflect changes to services, business practices, website
or legal requirements. The latest version will be published on this page.
33. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with applicable UK law. Any
disputes will be handled in accordance with applicable UK law and the appropriate courts.
34. Contact Mayfair Removal
For questions about these Terms & Conditions, services, quotations or bookings, please contact Mayfair Removal.
Reliable UK Removal & Delivery Services
Mayfair Removal is committed to providing professional and reliable UK removal, transportation, delivery and
storage services, including Home Removals, Office Removals, Furniture & Appliance Delivery, Piano Delivery, Car
Transport, Motorcycle Transport, Parcel Delivery, eBay Delivery, Gumtree Delivery, Heavy & Large Item Delivery,
Specialist & Antiques Delivery, Student Removals and Removals & Storage.
